Privacy Policy

Information We Collect

When you use our website or contact us, we may collect information you provide voluntarily (such as your name, phone number, email, and any details you share in a form) as well as technical information like browser type, language, referring site, IP address, general geographic location, time zone, and cookie data. We use this information to respond to you, deliver and personalize our services, and keep the site secure.

SMS / Text Messaging & Mobile Terms

If you provide your mobile number and consent, Avalon Wellness & Recovery may send you text (SMS) messages related to admissions, appointment scheduling, care coordination, and support. The details of our messaging program:

• Consent is opt-in and not a condition of care. We only text you after you give express consent (for example, by submitting our contact form or telling a staff member). You are never required to agree to receive texts in order to receive treatment.
• Message frequency varies based on your interaction with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP at any time to opt out of messages, and HELP for assistance. You can also call us at (785) 340-0300.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Your Information

We use the information we collect to communicate with you, respond to inquiries, coordinate and deliver care, verify insurance and process payment, improve our website and services, and comply with legal obligations. We do not sell, rent, or trade your personal information. We do not participate in third-party lead generation or affiliate marketing, and we do not use your information for fundraising.

Protected Health Information & HIPAA

Protected Health Information (PHI) is individually identifiable information relating to your past, present, or future physical or mental health and related care. Both state and federal laws protect the confidentiality of this information. Under HIPAA (45 CFR 164.520) you have the right to access your health information, request corrections, limit certain disclosures, request confidential communications, receive a list of those who have received your information, and obtain a paper copy of this notice.

We keep records for a minimum of seven (7) years. We will not use or share your PHI without your written authorization except as permitted or required by law.

When Information May Be Disclosed

We may disclose health information without your authorization only where the law permits or requires it, including: to public health authorities for disease prevention or control; to comply with workers’ compensation laws; to law enforcement when required by legal process; to government agencies for health oversight; in response to court orders or subpoenas; to report suspected abuse, neglect, or domestic violence; to prevent or reduce a serious threat to health or safety; and for organ donation or research under strict conditions.

Cookies & Tracking

We use cookies to enhance your experience and analyze site traffic. You can manage cookie preferences through your browser settings. Where required, visitors are presented with a cookie consent banner to allow or manage preferences.

Data Security, Retention & Your Rights

We use encryption, secure access controls, and regular security assessments to protect your information, though no method of transmission is completely secure. We retain personal information only as long as necessary to fulfill the purposes described here or as required by law. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA, including the right to access, correct, delete, or restrict processing of your information.

In the event of a data breach, we will notify affected individuals within 72 hours where required by law.

Filing a Complaint

If you believe your privacy rights have been violated, you may contact us or the licensing agency (KDADS). You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or at hhs.gov/ocr/privacy/hipaa/complaints. There is no retaliation for filing a complaint.

Contact Our Privacy Officer

Lawrence Recovery LLC d/b/a Avalon Wellness & Recovery
801 Iowa Street, Lawrence, KS 66044
Phone: (785) 340-0300
Email: david@avalonwrc.com

By using this website you agree to this policy. We may update it periodically; the most current version is always available on this page.